Restaurant owners have a lot of responsibilitiesâ¦ and of course that can be a good thing or a bad thing! If you want to avoid making some of the biggest mismanagement mistakes, read on to find out what you should never do.
1. Abuse employees.
If you are unfair or mean, it will come back to haunt you in the form of employees who feel no loyalty to their jobs. A restaurant cannot be successful without dedicated employees.
2. Do not give customers any opportunity to give their opinion.
Whether it’s checking in with them at their tables or leaving comment cards, give your customers the opportunity to let you know of any issues. If you don’t, you have no way of knowing what mistakes you are making.
3. Ignore customer complaints.
If a customer takes the time to complain, it’s important to take it seriously and do everything possible to improve it, whether that’s apologizing, preparing the meal, or handing out coupons for future meals. .
4. Tell customers they are wrong.
Even if you know a customer’s complaint is ridiculous, there is still no excuse to tell them they’re wrong. It’s important to take every customer complaint seriously, even the nonsensical ones.
5. Ignore social networks.
Check Facebook, Twitter, and review sites (like Yelp) often to see what customers are saying about your restaurant. It’s important to know how customers feel about your business.
6. Chat with customers online.
Social media gives you a great opportunity to respond to customers in public, but that opportunity can turn into a trap if you just argue and name names. Remember, anyone can see your comments online!
7. Do not give clear instructions to employees.
Your employees are not mind readers! If you want food prepared a certain way or tables laid out that way, you have to tell them. Clear instructions will save you time and hassle.
8. Keep employees who are dead weight.
Is an employee lazy, constantly late, or just a bad worker? It’s your job as a manager to keep the restaurant running smoothly, and you can’t do that if you keep employees who aren’t doing their jobs.
9. Be strict on the rules.
Yes, it’s good to have rules, but know that you can’t be strict all the time. Sometimes it’s in your best interest to bend the rules for a customer if it makes them happy (and if it’s not too embarrassing).
10. Ignore the problems.
A leaking faucet? An underrated menu item? Employees who just don’t get along? Broken material? These issues shouldn’t just be swept under the rug. If you ignore them, they will hurt you even more in the long run.