Interface Security Systems, a renowned managed service provider offering enterprise security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announced that El Pollo Loco, one of the channels fastest growing restaurant restaurant specializing in fire grilled chicken, relies on Interface’s managed video verified alarms and intrusion alarm monitoring to reliably detect intrusions and minimize harm. false alarms.
With Interface, El Pollo Loco saves several thousand dollars in annual penalties for false alarms in 198 restaurants. When Louis Burke, Senior Director, Security and Loss Prevention, joined El Pollo Loco, he had to deal with many alarm management protocols, as El Pollo Loco had half a dozen vendors for intrusion alarms. . Each vendor had different terms of engagement and there was no way to hold anyone accountable even when the alarm systems broke.
Security alarm system
“When I started I got a call from a restaurant about their missing safe. When I called the large, well-known alarm company, I was told that they had stopped receiving signals from the on-site alarm system for over six months. Apparently we had not subscribed to a separate add-on service that would have guaranteed the functioning of the communication channel between the alarm and the monitoring center. “
We have worked our way through the maze of alarm vendors and are working with a company that understands our needs “
“All the time we were paying a service charge with no one monitoring our location and no communication from the alarm company.” This incident marked a turning point in El Pollo Loco’s approach to loss prevention and paved the way for a comprehensive review of the implementation of intrusion monitoring. “We decided to step out of the maze of alarm providers and work with a company that understood our needs and was ready to take responsibility for service. This is why we decided to hire Interface ”, Burke said.
Alarm monitoring systems
The scope of service included the replacement of obsolete alarm systems with a new state-of-the-art system as well as Interface’s 360 alarms maintenance service which ensured that all maintenance issues with duress buttons, connectivity and alarm panels were proactively resolved, along with a comprehensive annual technical review. inspection to ensure alarm systems remain operational at all times.
The Managed Alarm Service revamped by Interface became the gold standard for El Pollo Loco as the Burkes team insisted on following a similar model and protocol of engagement with other service providers. After El Pollo Loco streamlined basic alarm surveillance systems, Burke decided to deploy cameras to the remaining 40% of restaurants that still did not have video in place. However, the team first wanted to effectively demonstrate the ROI of the proposed investment.
Alarm service verified by video
As Burke reviewed security operations, hefty false alarm fines that amounted to several thousand dollars each year stood out. In collaboration with Interface, El Pollo Loco piloted a video verified alarm service in a few of their restaurants where cameras were already installed. The results of the pilot project were revealing. Whenever a restaurant had an alarm event, Interface’s remote monitoring team would check whether the alarm required a call to local law enforcement or not.
Only 5% of alarm events required police intervention. The rest were false alarms. The pilot project paved the way for the installation of security cameras at all El Pollo Loco sites. Interface’s video verified alarm was then made available to all locations and directly contributed to thousands of dollars in savings per year as El Pollo Loco reduced false alarm penalties by 95% and the associated costs in their corporate restaurants.
Eliminate false alarms
The Interface Command and Control Center identified the current burglary and immediately dispatched the police.
“In addition to the direct savings associated with eliminating false alarms, our in-store associates are happy because they are no longer awakened at undue hours by a false alarm. Every time they receive an emergency call from Interface, our associates know they have a verified event ”, Burke said.
The bespoke video verified alarm solution also helps prevent crime in El Pollo Loco. Recently, a serial burglar attempted to escape with a large sum of money stolen from a smart safe at a Los Angeles area site. The Interface Command and Control Center identified the ongoing burglary and immediately dispatched the police. The burglar was arrested on the spot.
Convert alarm panels
Interface is currently working with El Pollo Loco’s IT department to also eliminate expensive POTS lines and convert their alarm panels to help them cut costs for all of their locations. According to Burke, “The biggest benefit of working with Interface isn’t just the value for money, it’s the strong, process-oriented culture, the willingness to listen to customers and the ability to creatively solve problems by keeping the customer’s best interest in mind. “