Portillo Restaurant Chain Uses UKG Pro to Advance Retention Strategy

LOWELL, Mass. & WESTON, Florida–(BUSINESS WIRE)–UKGa leading provider of human resource, payroll and workforce management solutions for everyone, announced that Portillo’s, a fast food restaurant chain famous for its unparalleled street food in Chicago, is using UKG Pro for meeting industry challenges.

Founded in 1963, Portillo’s has grown to include restaurants in more than 70 locations in nine US states. A UKG customer since 2007, Portillo’s has recently relied on Pro to adapt to changing industry conditions, particularly with respect to attracting and retaining talent.

“The current business environment in the hospitality space means that culture is more important than ever. Portillo’s is a values-based organization, so in addition to paying competitive salaries, we must maximize the engagement of our team members and integrate them into the Portillo’s family,” said Jeanene Isaac, Vice President of Total Rewards and HR operations. at Portillo. “UKG Pro People Analytics allows me to quickly pull reports related to compensation, demographics, turnover and current headcount, so the business can make informed business decisions that help staff our staffing restaurants and retaining our team members.”

Isaac said Pro’s functionality and ease of use helps the company use technology to create memorable customer experiences and be an employer of choice, which is especially important as companies try to keep up with consumer demand. customers while navigating the ongoing great resignation. According to UKG data, labor activity in the hospitality industry grew 5.1% in February 2022, even as churn rates continue to approach record highs, further underscoring the need for a customer-driven technology experience. people.

“For our multi-generational workforce, our high-quality work technology is a competitive advantage,” Isaac said. “My team promoted the UKG Pro mobile app to empower employees to check pay statements or participate in benefits enrollment. Our team members don’t have to wait have a desktop computer available at the restaurant and can interact with their HR information when and where it’s convenient for them.

Isaac noted that Pro’s comprehensive solution is a key feature of its HR software that focuses on employee needs. Employees enjoy the same user experience at Portillo throughout the Human Capital Management (HCM) product lifecycle, including recruitment, onboarding, benefits administration and UKG Pro Learning. Equally important, Isaac knows she can rely on UKG’s customer support for any issues regarding any aspect of the solution.

“Our account team is always available to us and we get quick responses,” Isaac said. “They have been fabulous to work with and the feedback from all departments at Portillo has been outstanding – HR, Payroll and IT. UKG Customer Service is an extension of our team.

“Today’s restaurant environment requires an agile, highly engaging and easy-to-use HCM solution for administrators and employees alike,” said UKG President Chris Todd. “We’re excited to see how Portillo’s is using Pro as a critical infrastructure to gain operational visibility, build employee trust, and link higher engagement with better business outcomes.”

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About UKG

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion exceptional workplaces and build lifelong partnerships with our clients to show what is possible when companies invest in their staff. Born from a historic merger that created one of the world’s leading cloud HCM companies, our Life-work Technology approach to human resources, payroll and workforce management solutions for everyone helps 50,000 organizations worldwide and in all sectors to anticipate and adapt to their employees. ‘needs beyond work. To learn more, visit ukg.com.

About Portillo

In 1963, Dick Portillo invested $1,100 in a small trailer to open Portillo’s first hot dog stand in Villa Park, Illinois, which he called “The Dog House”. Years later, Portillo’s has grown to include 71 restaurants in nine states. Portillo’s is best known for its Chicago-style hot dogs, Italian beef sandwiches, charcoal-grilled burgers, fresh salads, and famous chocolate cake. Portillo’s ships food to all 50 states via Portillos.com. Portillo’s Home Kitchen is the company’s fast-growing restaurant business.

Copyright 2022 UKG Inc. All rights reserved. For a full list of UKG brands, please visit ukg.com/brands. All other trademarks, if any, are the property of their respective owners. All specifications are subject to change.

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