Wagamama will reopen its kitchens to deliver food to customers’ homes starting Thursday.
The pan-Asian restaurant chain said it would start delivering food from its Peckham and Hackney kitchens via Deliveroo after closing its restaurants last month in the face of the coronavirus pandemic.
He said those openings would be followed by his other delivery kitchen sites – which are stand-alone kitchens away from restaurants – in Bow and Leeds.
The chain said it hoped to learn more about the operational changes needed before reopening its restaurant kitchens across the country.
The move comes a week after it began testing “new operational practices” at the Peckham site, where it produced 1,000 meals for frontline NHS workers.
Earlier Tuesday, Nando’s revealed it is reopening six of its restaurant kitchens for delivery only as restaurant chains seek to restart operations.
Wagamama said it had devised a schedule to allow staff to “slowly return to delivery work only at their own discretion” as part of the gradual opening program.
Emma Woods, CEO of Wagamama, said: âWe have made the decision to launch a gradual reopening for delivery, with the initial opening of our delivery kitchens.
âWe received medical advice on how we keep our teams safe in a kitchen environment from a physician who advises on health and safety in harsh operating environments, including previous experience in the cruise industry.
âMuch of it will be a testing and learning approach for the business and the deployment depends on feedback from the team and customers. “
He said he formulated protocols for staff to work safely after working with Dr Kate Bunyan.
âI have been working with Wagamama over the past few weeks to introduce new security protocols, so their teams can feel safe, while providing the important service of preparing food for delivery,â said Dr Bunyan. .
âThese now include the mandatory use of health questionnaires before each shift, the absence of contact with delivery people and an increased frequency of hygiene regimes. “
After the lockdown restrictions were introduced, Wagamama launched Wok From Home, a free video series teaching people to cook some of its most popular dishes, such as Chicken Katsu Curry, at home.